Concept Building Solutions was the first business established in the Group back in 2003 and is a franchise network of insurance claims managers providing loss assessing services to the general public. Concept predominantly deals with domestic property insurance claims by negotiating settlements with insurers and then project managing the repair work to the properties. Concept has a national presence across the UK and now works closely with many insurance brokers, letting agents and trade networks.

Established the same year as Local Assist, Service Solutions Direct provides a claims validation and building repair network to insurers, brokers, MGAs and even high street retailers utilising directly employed surveyors, restoration technicians and a high quality subcontractor network of tradespeople. Service Solutions Direct handles thousands of property claims each year and often utilise the services provided by Local Assist.

Surface Medic, another franchise network, is the newest addition to the Service Solutions Group and is part of our goal to offer a unique and complete solution for our clients. Surface Medic is a specialist repair and restoration service, its purpose being to alleviate the cost and hassle associated with traditional replacement techniques. Our expertly trained and highly qualified technicians, a combination of franchisees and directly employed staff, use high-tech products and the latest cutting edge technology to invisibly repair cracks, chips, scratches, burns, holes and much more. We restore wood, laminates, glass, plasterwork, tiles, ceramics, plastics, UPVC, various colours of brick and different types of stone including granite. With common areas including windows, doors, walls, flooring, worktops, furniture and sanitary ware.