We founded Local Assist in 2008 to provide a 24 hour emergency service to customers who suffered an event at their home where they required emergency assistance with such as a leaking pipe, broken window or boiler failure. Local Assist was originally an ‘offshoot’ from its sister company Service Solutions Direct which provides building and repair services to the insurance industry and required a 24/7 emergency service for its insurance clients.
In the early days we were handling just a handful of jobs each month on behalf of Service Solutions Direct but over the last nine years we have steadily grown the business in its own right to now be one of the top home emergency insurance claim handling and fulfilment providers in the UK.
Local Assist is part of a wider organisation, the Service Solutions Group. The Service Solutions Group provides a multitude of services to the insurance sector and includes 5 subsidiary companies many of which are franchised business models. The Group consists of Service Solutions Direct, Lucas Claims Solutions, Concept Building Solutions and Surface Medic.