We founded Local Assist in 2008 to provide a 24 hour emergency service to customers who suffered an event at their home where they required emergency assistance with such as a leaking pipe, broken window or boiler failure.  Local Assist was originally an ‘offshoot’ from its sister company Service Solutions Direct which provides building and repair services to the insurance industry and required a 24/7 emergency service for its insurance clients.

In the early days we were handling just a handful of jobs each month on behalf of Service Solutions Direct but over the last nine years we have steadily grown the business in its own right to now be one of the top home emergency insurance claim handling and fulfilment providers in the UK.

Local Assist is part of a wider organisation, the Service Solutions Group.  The Service Solutions Group provides a multitude of services to the insurance sector and includes 5 subsidiary companies many of which are franchised business models.  The Group consists of Service Solutions Direct, Lucas Claims Solutions, Concept Building Solutions and Surface Medic.


Concept Building Solutions was the first business established in the Group back in 2003 and is a franchise network of insurance claims managers providing loss assessing services to the general public. Concept predominantly deals with domestic property insurance claims by negotiating settlements with insurers and then project managing the repair work to the properties. Concept has a national presence across the UK and now works closely with many insurance brokers, letting agents and trade networks.
Established the same year as Local Assist, Service Solutions Direct provides a claims validation and building repair network to insurers, brokers, MGAs and even high street retailers utilising directly employed surveyors, restoration technicians and a high quality subcontractor network of tradespeople. Service Solutions Direct handles thousands of property claims each year and often utilise the services provided by Local Assist.
Surface Medic, another franchise network, is the newest addition to the Service Solutions Group and is part of our goal to offer a unique and complete solution for our clients. Surface Medic is a specialist repair and restoration service, its purpose being to alleviate the cost and hassle associated with traditional replacement techniques. Our expertly trained and highly qualified technicians, a combination of franchisees and directly employed staff, use high-tech products and the latest cutting edge technology to invisibly repair cracks, chips, scratches, burns, holes and much more. We restore wood, laminates, glass, plasterwork, tiles, ceramics, plastics, UPVC, various colours of brick and different types of stone including granite. With common areas including windows, doors, walls, flooring, worktops, furniture and sanitary ware.