The Service Solutions Group have a long history of franchising and already operates 2 UK wide franchise networks Concept Property Claims – www.conceptpropertyclaims.co.uk and Surface Medic – www.surfacemedic.co.uk and we are looking to draw on this expertise to further develop the Local Assist brand and service delivery.
Local Assist has entered the franchise arena with the Local Assist business model not only because it lends itself so well to doing so but also because as experienced franchisors we know the benefits that having an owner/operator network can bring and it is these benefits that make Local Assist stand out from the crowd.
Local Assist predominately provides emergency trade services to the public as part of an insurance claim however we are also involved in maintenance work such as boiler servicing and general property repairs.
What does home emergency insurance cover?
Home emergency policies vary considerably depending on how much you pay and the level of cover provided. Depending on the policy, home emergency cover will protect you against some, or all, of the following events:
Central heating failure
Loss of hot water
Roof damage caused by extreme weather
Security issues such as broken doors and windows
We currently receive thousands of calls each month from people making a home insurance claim. Our Contact Centre team log the call on our bespoke IT system, ensure the policyholder has insurance cover in place and then pass the work onto our franchisees or subcontractors (where we currently have no franchisees in the local area).
We provide our franchisees with access to our IT system via their smart phones which provides the details of the job including the date and time of the appointment, the nature of the work that is required and amount being paid for the initial site visit.
Once the work is complete the system also allows the franchisee to obtain the customer sign off and create an invoice directly from site meaning our franchisees get paid very quickly.
In the event that additional work is required that is not covered by the customer’s home emergency insurance policy the Local Assist franchisee can provide a quote to the customer and charge the customer directly for any extra work they would like doing.